can I make changes to the order I just placed?Can I cancel my order?
Can I change my shipping address?
How can I reach Client Services if I have a question?
Order Status
How long before my order is shipped?
How can I track my order?
An item is missing from my order, what should I do?
I’ve received a faulty or incorrect item with my order.
Shipping & Delivery
Which carrier does Fleur du Mal ship with?How much does shipping cost?
Where do you ship?Do you ship internationally?Will I have to pay import duties if I am ordering internationally?When will my order arrive?
Do you ship to P.O. boxes?Do you offer overnight shipping?Does Fleur du Mal offer free shipping?
Will I have to pay taxes on my order?Will a signature be required for delivery?
What if my package is lost or stolen?
Preorders
What happens to my money while I wait for my preorder?What happens if I cancel my preorder?
Can I change my email address associated with my preorder?Can I change my shipping address for my preorder?
Will I know if the shipping date changes for my preorder?
Returns
EU/EFTA Right of Withdrawal
What do I do if I receive a defective item?
Can I return online purchases in-store?What is the status of my return?
How can I print my return label?How long does it take to process a return?
When will I see my account credited for my return?If I make a return, will I be refunded for the full value of my order?
Refunds
When will I receive the refund from my return?
How do I use my store credit code?When will my refund appear in my bank account?
Route Insurance
What is Route Insurance?
How much is Route Package Protection?How do I file a claim for my lost, stolen, or damaged package?
How does Route reimburse me?If I return my order, will I be refunded the amount paid for Route insurance?
Product Details & Fit
How should a bra fit?
How do I find my correct bra size?
What is “Sister Sizing”?How do I find my sister size?
What is Fleur du Mal’s “Fuller Cup” line?’
What bra sizes does Fleur carry?
How should I care for my Fleur du Mal pieces?Are silk pieces washable?
Fleur du Mal Boutiques
Where can I visit a Fleur du Mal Boutique?What is the return & exchange policy for purchases made in store?
Brand Philosophy
What does the name ‘Fleur du Mal’ mean?Is Fleur du Mal considered a luxury brand?Who is the founder of Fleur du Mal?Is Fleur du Mal French?Where is Fleur du Mal based?Where is Fleur du Mal from?Where is Fleur du Mal located?What is the brand aesthetic?How does Fleur du Mal define ‘Boudoir-to-Street’ style?What is the brand’s mission regarding female empowerment?What makes Fleur du Mal different from mass-market lingerie brands?
Socials and Community
What are the official Fleur du Mal social media accounts?Does Fleur du Mal offer customer support via social media?Does Fleur du Mal ever collaborate with other brands?Which celebrities have been seen wearing Fleur du Mal?
Design & Artistry
Who designs the embroidery patterns for Fleur du Mal?How long does it take to develop a new Fleur du Mal collection?Are the floral motifs based on real botanical illustrations?Does Fleur du Mal offer bespoke or custom-made lingerie?
Materials & Sourcing
Materials & Sourcing
Exclusivity & Collections
Are Fleur du Mal collections limited edition?How often does Fleur du Mal release new arrivals?Are there Fleur du Mal items that never go on sale?
Founder & Vision
What inspired Jennifer Zuccarini to start Fleur du Mal?Where is the Fleur du Mal headquarters located?Has Fleur du Mal been featured in major fashion publications?
Sizing & Fit
Which Fleur du Mal styles are best for smaller bust shapes?
Are your bodysuits suitable for long torsos?Which styles offer the most stretch or forgiveness in fit?Does the Lily embroidery set have stretch?How do I choose a size for silk slip dresses?What is ‘Sister Sizing’ and how does it apply to your range?Do your thongs and panties run large or small?
Product Quality & Craftsmanship
Where is Fleur du Mal lingerie made?Is Fleur du Mal silk 100% mulberry silk?What makes ‘Leavers Lace’ different from standard lace?How are the bespoke floral embroideries designed?Are Fleur du Mal products sustainable?Why are some items made of synthetic fibers instead of silk?What type of hardware (underwires/hooks) do you use?Are your products vegan?How do I know if my Fleur du Mal item is authentic?
Styling
How do you wear a garter belt with Fleur du Mal stockings?Can Fleur du Mal bodysuits be worn as outerwear?What is the best ‘bridal’ lingerie set you offer?Which bras are best for a low-cut or plunging dress?How do I style a silk pajama set for a night out?What is ‘boudoir-to-street’ styling?Are your slip dresses sheer or opaque?What is the most iconic Fleur du Mal piece?
Store Locations
Does Fleur du Mal have any stand-alone boutiques?Can I use an online gift card in the boutiques?Do all Fleur du Mal stores carry the same inventory?
In-Store Services
Can I bring a friend for a bridal styling appointment?Are there exclusive items only available in physical stores?Do you host private events or shopping parties at your stores?Do the stores offer professional bra fitting services?Are Fleur du Mal stores pet-friendly?Can I buy a physical gift card at the boutiques?
Gifting
Do you offer gift wrapping for special occasions?
WORLDWIDE SHIPPING
Plus, free shipping on all U.S. orders $195+
Quality Materials
Silk luxe, organic cotton, leavers lace & more
Easy returns
Return within 30 days to receive a refund.
Fleur du mal inspires the art of dressing up and undressing